Frequently Asked Questions
Everything you need to know about your Whalebone experience.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are processed within 5-7 business days of receipt.
Do you ship internationally?
Yes, Whalebone ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own to compare against our specific product dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
Are your materials sustainably sourced?
At Whalebone, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and fair-trade certified factories for our collections.